Frequently Asked Questions
Everything you need to know about our premium home care products.
What makes Tallow + Ash laundry products unique?
Our products are formulated by expert chemists to combine designer-level fragrances with non-toxic, eco-friendly ingredients that are tough on stains but gentle on skin.
Are your products safe for sensitive skin?
Yes, all our formulas are dermatologically tested and free from harsh chemicals, synthetic dyes, and optical brighteners, making them suitable for sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
Can I return my order if I am not satisfied?
We offer a 30-day return policy for unused and unopened items. If you have any issues with your order, please contact our support team for assistance.
Are Tallow + Ash products vegan and cruelty-free?
Absolutely. We are committed to ethical manufacturing; none of our products or ingredients are tested on animals, and our entire range is 100% vegan.
Do you offer a subscription service?
Yes, you can subscribe to your favorite scents and save 15% on every order. You can choose your delivery frequency and cancel or pause at any time.